How can we adapt our methods to overcome these research challenges? I discuss how our team used portable kit studies, interaction interviews, and observations to generate insights into mobile money use in Haiti. We had particular success in overcoming privacy issues, discovering unexpected uses of mobile money, identifying social forces influencing mobile money adoption, and explaining ways in which literacy issues impact users’ experiences. Drawing upon these lessons from Haiti, I explore how our methodological toolboxes can be modified for understanding shifting financial landscapes around the globe.
Thu 8 March